7 Questions to Ask Any Carpet Cleaning Company
It’s time to have your carpets cleaned – but who can you trust? With so many choices and cleaning methods, it can be a daunting process. “People don’t always realize the value of a sound, knowledgeable carpet cleaning professional,” says Kathryn O. Sellers, director of public relations for Carpet and Rug Institute. “It’s very important to ask the right questions and do the research to save yourself from future headaches.”
Perhaps the best way to select a carpet cleaning professional is through references from friends and family. A glowing endorsement can provide great peace of mind. But if you don’t know anyone with recommendations, we at ACS believe that these seven things will help you make an educated decision.
A professional and reputable company will always have a guarantee. They will vary by company, but may include points such as, “if the spot comes back, so will we.”
For nearly 60 years Ayoub Carpet Service has been known as the carpet and rug experts in the Washington DC metro area. Your satisfaction is our guarantee – or your money back.
For a high-quality job backed by our exceptional customer service, call Ayoub Carpet Service. We would love to have you join our vast customer list of repeated customers! We also hand wash Oriental Rugs in our own in-plant cleaning facility.
It is absolutely important to hire a company that provides workman's compensation benefits to their employees. Most states require companies with more than two employees to provide the benefit, however, don't take that for granted. Some unscrupulous companies will avoid paying the benefit to keep costs down which could be opening you up to a lawsuit if an employee gets hurt while on your premises.
Ayoub Carpet Service is licensed, bonded and insured. In addition to performing background checks, we certify all of our employees. Our technicians are covered with insurance and workman’s compensation. Our certificate of insurance is readily available upon request.
Does the company clean responsibly, using safe cleaning agents that are not
harmful to people, pets and the environment?
Ayoub Carpet Service cleans responsibly. We use non-toxic, biodegradable and hypo-allergenic cleaning products that are environmentally safe, pet-safe and kid-safe. We dispose of waste water accordance to local and federal regulations.
Finding a company that does good work is important. However, finding one that does good work AND is prompt and dependable even more important. We have all had our time wasted by contractors that don’t show up when they say they’re going to. Even worse – some simply don’t show up! This is unacceptable. Time is commodity that we just don’t have enough of and the last thing any of us need is to have it wasted.
Ayoub Carpet Service recognizes this and puts being prompt and dependable at the top of our customer service priorities. As a family owned and operated business, ACS has been providing personalized service for the discriminating consumer since 1952. We consistently receive top ratings with Consumer’s Checkbook, Yelp and Angie’s List to name a few. As a complete company, you can be assured you are getting the very best in your home.
Bait-and-switch operators are prevalent in many industries, and the carpet cleaning industry is no exception. This does not mean that all carpet cleaners are rip-off artists. But how do you know who is, and who is not? The professional carpet cleaning industry has cited these scam activities as a major industry concern, and is taking action to help eliminate unprofessional workmanship and unethical tactics. A leader in the campaign is The Institute of Inspection, Cleaning and Restoration Certification (IICRC), which certifies cleaners who meet prescribed levels of technical proficiency and pledge to operate by a "Code of Ethics". To help educate consumers so they will not become victims of fraudulent practices within the cleaning industry, the IICRC has released a list of guidelines to consider when selecting a carpet cleaner.
Beware of companies that advertise a low price by room or a whole house special – this tactic is classic bait and switch. These types of companies use the cheap price as BAIT just to get in the door then SWITCH the price. To make matters even worse, most of these companies that use this tactic pay their employees strictly by commission, forcing them to use high pressure sales of add-ons. Most reputable companies charge by the square foot and include many steps in the square foot charge to do a good job. As the old saying goes, “You get what you pay for.”
Ayoub Carpet Service charges by the square foot for the residential situations and is up front with pricing. Generally, cleaning charges include all pre-spotting, pre-conditioning, agitation, rinse extraction and grooming. Additional charges apply for repairs, carpet protectors and pet urine restoration treatments.
What's the importance of the IICRC? The International Institute of Cleaning and Restoration Certification is a non-profit certification organization that helps ensure consumers have access to trusted and trained cleaning professionals by establishing and monitoring certification programs and standards for these industries.
To qualify for IICRC-Certified Firm status businesses must demonstrate proof of insurance, maintain a written customer complaint policy with documented follow-up and provide ongoing education and training leading to certification for all technicians. IICRC Certified Firms are also required to abide by the IICRC Code of Ethics. Services provided by IICRC–Certified professionals range from flooring inspection and cleaning to mold remediation to water and fire damage restoration.
There are two main methods: the dry method and the wet method. More about carpet cleaning methods.
For nearly 30 years, Ayoub Carpet Service has been cleaning wall to wall carpeting by truck-mounted hot water extraction. This is the preferred method recommended by most carpet manufacturers and fiber producers. The advantage is it cleans more thoroughly than other methods, uses less chemicals and rejuvenates the fiber, giving it a longer life. However, our expertise allows us to recognize that a one system, one cleaning solution process is not the answer to all carpet cleaning needs. It is imperative that each cleaning situation be evaluated by a trained and certified technician to determine the best possible cleaning technique and procedure. Furthermore, ACS cleans responsibly by using environmentally safe cleaning solutions and procedures.