FAQ Carpet Cleaning Questions

1. What is the best method of carpet cleaning?

2. How often should I get my carpets cleaned?

3. I have a lot of furniture, can you still clean my carpets?

4. What is the standard drying time when carpet is cleaned?

5. I have damage to a section of my carpet. Can it be fixed?

6. How can I get the pet odor out of my carpet?

7. What causes spots and spills to reappear on my carpet?

8. I have bleach spots on my carpet. How do I get the color back in my carpet without doing more damage to it?

9. Could my carpet be making me sick?

10. What are those BLACK LINES around the edges of my carpet?

 Question 1: What is the best method of carpet cleaning?

Answer: Various methods of cleaning have different functions, both in interim maintenance and restorative cleaning. According to a survey conducted by Cleanfax, a cleaning industry magazine, some 88.6% of the professional carpet cleaners are using hot water extraction as their primary cleaning method. Dry foam cleaning, encapsulation and others make up the difference. Second, both Shaw Industries and Mohawk, who together manufacture over two thirds of the world's carpet, recommend hot water extraction cleaning.

Question 2: How often should I get my carpets cleaned?

Answer: Frequently used carpet should be professionally cleaned by a qualified technician at least annually - perhaps a little longer interval for infrequently used carpet and even sooner for carpet in homes occupied by respiratory sensitive or allergic persons; or in homes with indoor pets.

Question 3: I have a lot of furniture, can you still clean my carpets?

Answer: We will move the furniture necessary to clean thoroughly, and return it to its original position when finished. We place protective pads underneath to your furniture.We will leave your home just as we found it, but the carpets will be cleaned and protected.

Question 4: What is the standard drying time when carpet is cleaned?

Answer: The IICRC S100 Standard and Reference Guide for Professional Carpet Cleaning specifies: When cleaning carpet, it is highly recommended that drying occur within six to eight hours or less: however, drying time must not exceed 24 hours.

Question 5: I have damage to a section of my carpet. Can it be fixed?

Answer: The ability to patch, repair or restretch carpet depends on a number of variables. Our experts would be glad to take a look or answer your questions to see if Carpet Repair is an option. Click here to learn more about our Carpet Repair Solutions.

Question 6: How can I get the pet odor out of my carpet?

Answer: Most consumers without specialized chemicals and extraction equipment may not be able to completely remove pet urine from wall-to-wall carpet or area rugs, because many products only provide temporary relief. Professionals have enzyme deodorants or powerful oxidizing agents that digest or destroy odor-causing protein and/or bacteria that are the source of urine odor. More importantly, they have efficient extraction cleaning equipment that is able to flush suspended or dissolved residues from the carpet to leave it residue and odor-free. The IICRC recommends contacting an IICRC-Certified Firm that has personnel who are certified as Odor Control Technicians.

Remember that if the animal still resides in the house, he or she will almost inevitably re-mark his or her territory, thereby causing the odor to return.

Question 7: What causes spots and spills to reappear on my carpet?

Answer: Most likely "wicking". If a spill reappears within 24 hrs of cleaning it up, it is due to the initial spill penetrating into the backing of the carpet.  As the drying process takes place the residuals migrate up the fiber causing the spot to reappear or to “wick” onto the tips of the fibers. 

If a spot gradually comes back over the course of several weeks, even months, it is due to some sort of heavy residue from soap, grease or sugar which attracts dirt from foot traffic.  The more the residue gets walked on, the darker the spot gets.

To prevent wicking: First, clean up the spot with a neutral spot remover then place a white cotton towel over the original spot and weigh it down with about 20 lbs to press the spill and spot remover into the towel.  Keep the weighted towel on for about 6 hours.  You should notice the a residue on the towel and NOT on the fibers.  Fluff fibers and allow to completely dry.  Repeat as necessary.

To prevent reappearing spots: First, you must start with a good neutral spot remover such as our product – Spot Out.  Apply the appropriate amount of spotter on the spot and use a wooden spoon to dislodge the residue then blot, do not rub, the spotter into a white cotton towel.  Repeat as necessary and let dry.

Final note:  A wet vac  will work very well to remove the initial spill and the spot remover to make the process of spot cleaning go faster and more thorough.

Question 8: I have bleach spots on my carpet. How do I get the color back in my carpet without doing more damage to it?

Answer: Chlorine bleach potentially does two things to nylon carpet fiber. First, it removes color - that's obvious. Second, it may damage the polymer dye sites, depending on how concentrated it was when spilled. With wool, the fiber may be dissolved or significantly damaged.
If diluted bleach was spilled on the carpet, chances are good that it can be neutralized (this is essential) and re-dyed with appropriate dye stuffs. However, it takes a trained and experienced technician to re-dye carpet to the correct hue color) and shade (grayness), without circles or a variety of other problems.

Question 9: Could my carpet be making me sick?

Answer: Many people feel that the carpet in their home may be adding to their allergy problems.   If not cleaned properly, that is probably true. On the same note, not cleaning a hardwood floor properly will contribute much more. A clean carpet is a place for the allergens to rest until they are vacuumed away. A hardwood floor can’t capture the pollutants so they drift freely in the air you breathe.

Due to a nationwide scare of allergens back in the 1970s, people in Sweden made an effort to remove carpets from homes. It was shown that as carpet usage declined, allergic reactions increased. Another concern is mold in carpets. Today’s carpet fibers are synthetic and mold has no taste for it.Mold will however grow on soil, walls or wood.  Keeping soil out of the carpet reduces the probability of growth. This takes us back to keeping your carpet clean. The carpets in your home are doing you a service by keeping the pollutants out of the air. For them to continue doing this service, they should be cleaned on a regular basis. 

Question 10: What are those BLACK LINES around the edges of my carpet?

Answer: These are called filtration lines. This is polluted air passing through the carpet as it is attempting to get through the crack between the carpet and the baseboard. Found in many homes and some commercial settings - those mainly in colder climates - filtration soiling is tough to remove and takes time to do so properly.
Its makeup is oily and the molecules of the soils are so small that cleaning them or removing them from fibers is difficult. In addition, they have an electrical "charge" that bonds them firmly to the fiber.

How they form:
Filtration lines occur no matter the type of home, business or facility.What matters: Indoor air quality and the construction. As everyone knows, warm air moves up, and as it cools, drops back down. That's why hot air balloons defy gravity.

Something that not everyone knows is that warm air also likes cool surfaces. This means that as air is warmed, typically while the furnace runs, the air - full of pollutants - goes up and then searches out cooler surfaces, such as an outside wall or another room. As the air moves toward the cooler area, it will push its way through carpeted surfaces (under doors, etc) and "clean itself".
Just as carpet is a filter, it is much more so when air moves from one room to another, or when air moves under furniture, etc. What is left behind is a buildup of oily soils that are very difficult to remove.

As more time passes, more soils build up and soon you have a tremendous cleaning challenge.

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