How long will it take for my carpet to dry?
When done properly and good air flow after cleaning, wall to wall carpeting should dry to the touch in 4 – 6 hours but may take up to 24 hours for all humidity to evaporate. Carpets should never be soaking wet through the backing. The face fibers will feel slightly damp to the touch. (The application of a topical treatment such as; a de-contaminant or a fabric protector may add to the drying time.)

How often should I clean…?
Wall to wall carpet, upholstery and Oriental rugs will each need a different schedule of cleaning according to the use. Generally speaking, carpet should be cleaned somewhere between 6 – 12 months for the average household. Upholstered furniture should be cleaned somewhere between 18 – 36 months. And finally, Oriental rugs should be cleaned somewhere between 1 – 5 years. Obviously, it is impossible to give an exact time frame on cleaning because of the usage and maintenance of each household will vary.
Click here to view EPA cleaning guidelines.

Are protectors required after every cleaning?
No. Fabric protectors are usually applied by the mills during the manufacturing process and will usually last 3 – 5 years. However, protectors can eventually wear off the fiber which would expose it to the damaging effects of soils and spills. The dry soils can scratch the surface of the fiber and cause it to be more vulnerable to staining, re-soiling and premature wear. Always discuss with the technician whether or not the original protector is still effective and if a topical application is needed.
(A fabric protector can help slow down the rapid absorption rate of Oriental rugs made from wool)

What do I need to do to have my wall to wall carpet cleaned?
When opening your doors to a service company it can be intimidating, inconvenient, a hassle, and a lot of work. We recognize this and try to make your carpet cleaning experience as painless as possible. However, we could use a little of your help in order to make things go as easy as possible and get the most effective cleaning. We ask that your carpet be vacuumed before the technicians arrive, pickup all small objects from the floor and remove and secure all breakables from furniture that you would like us to move and clean underneath.

How long will it take to get my Oriental rug back from cleaning?
Aside from any special requests by the customer, the turn around time is usually 7 – 10 days.
Any repairs may add to the time needed for completion.

Do you clean all Oriental rugs the same?
NO! Oriental rugs come in many different combinations of fibers and construction and must be cared for by experts in a facility designed to accommodate all types of rugs. Most rugs can be washed by hand and some may require a more refined light hand cleaning.

What is the best method for wall to wall carpet cleaning?
In most cases, a truck-mounted hot water extraction process is going to give you the most thorough cleaning with the least amount of chemicals used. This has been proven over and over by most carpet manufacturers. With that said, it is important to understand that equipment and the process is not the only factors to achieve the most effective cleaning. Highly trained technicians both by the IICRC and on-going company training must be the number one priority when hiring a service company. No matter how good the equipment may be, the result is only as good as the technicians that perform the service.

How much do you charge?
Wall to wall carpet cleaning is usually calculated by the square foot. Upholstery cleaning is done by the piece. Charges for Oriental and area rug cleaning vary according to rug classification and size. Estimates can be given over the phone based on information you provide to us.

Can you guarantee to get stains and odors out?
No. Stains and odors caused by spills, contaminants, dyes and inks on synthetic fibers can be challenging. Even more challenging are stains and odors on natural fibers. The reason it is difficult to remove ALL stains and odors from a fabric or a textile is that harsh chemicals can be very harmful to the fiber and cause even further damage. In most cases, simple odors or spots can be resolved with a good cleaning, a light de-contaminant or a spot remover without causing any adverse effects. Cat and dog urine are some of the most complex stains and odors to remove. Remember. Spots and spills can become permanent; therefore it is important to tend to them immediately for maximum removal.