It is not always easy to find a company you can trust. Some of us turn to friends and neighbors for referrals, others to social media groups, but most of us are very familiar with online reviews. We’ve gotten used to doing simple online searches that can determine if we are willing to try that restaurant, go to that park, send our children to that daycare or school. We are even less likely to trust a company that has zero reviews than one that has a 3-star rating.
Reviews have made it easier than ever to check credibility and if a company’s actions align with our personal standards. But there are times when we forget to check the reviews – or we decide to give them a chance because the price is right or a friend recommended them. The result could be great, or it could cost you twice as much when you have to hire another company to fix the mistakes of the first.
Here is a true story of a carpet cleaning gone bad. The client’s experience started with dirty carpet and calling a local company for carpet cleaning service. Unfortunately, all this company did was over-saturate the dirty carpet, leaving it with new and old stains as it slowly dried. The client then called Ayoub Carpet Service® to see if they could fix the damage – fortunately, they were able to undo most of the damage caused by the original carpet cleaning company. Here is the client’s review:
“Ayoub Carpet Service to the Rescue! From start to finish, they were excellent. After having another local company damage our carpet by over saturation, leading to wicking, I called Ayoub Carpet Service. Jay came out for an honest and thorough estimate. He was up front, saying they could do better and fix most of the damage. He was honest by saying he could not guarantee 100% removal of the wicking stains but would do his best.
Omar and Jacob cleaned the carpet, working non-stop all afternoon. Extremely professional and eager to do their best. The carpet looked perfect after they left. As with wicking, some dull stains reappeared the next day. As promised, they came back out and worked on the problem areas. I am so thankful for their diligence and expertise. They made a terrible situation so much better. They made my carpet look practically as good as prior to the damage created by the other company.
From start to finish, all Ayoub personnel were professional, listened to my concerns and performed above my expectations! If you want the job done right the first time, call Ayoub!”
This is just one example of a customer not receiving the service they expected and having to call in another company for help. Because carpet, upholstery, and hard surface flooring are all expensive to replace – it is important to take care of them properly. Trusting a company with less experience, less reviews, and less customer satisfaction because they are less expensive, might end up costing you far more than going with a more expensive company that will do a great job.
As far as carpet cleaning goes, it may seem like a simple task, but there are companies that spend years, even decades, perfecting the art of carpet cleaning. The best carpet cleaners have years of knowledge and experience and value customer satisfaction – in other words, have some type of guarantee. Conversely, if a carpet cleaner offers a deal with no guarantees, it signifies a lack of confidence in their ability to perform the service to the customer’s satisfaction.
Here at Ayoub Carpet Service®, we have technicians who have between one and twenty-five years of experience. The technicians with fewer years in the company are trained by those with the greatest – imparting decades of knowledge and experience. This has created a strong team of certified technicians who are determined to produce the best results possible for their customers. Some of the things our customers say about are technicians are:
- “They are so friendly!”
- “They are so accommodating!”
- “They were on time!”
- “They were so professional!”
If you need a carpet cleaner, ACS® services all of Northern Virginia, DC, and Montgomery County, MD. Call us today at (703) 255-6000, and we are happy to answer your questions, give you a quote, and schedule service.